Indara Transformation

Working as One

Establishing a single, trusted data and process foundation — so Indara can deliver consistently, make better decisions, and build for the future.

This is an operating model shift — not a technology project. Systems enable it. People and process drive it.

Our Story → See the Journey
The Story

We deliver a lot — but not always the same way

Across teams and sites, processes vary, information is spread across different places, and ownership isn't always clear. This creates rework, slows decisions, and makes it harder for customers to experience a consistent, professional service.

Working as One is about creating a shared way of working — where processes are clear, data is trusted, and people know how work gets done.

Key insight: This is less a technology initiative and more an operating model shift — with systems acting as an enabler, not the solution.

Inconsistent

Different approaches across teams

Data Gaps

No single source of truth

Unclear Roles

Ownership not always defined

Not Ready

Hard to automate or innovate

Across the Business

This touches every function

Build
Property
Operations Delivery
Engineering
Finance

Working as One isn't a single-team initiative. It spans every function that touches how Indara delivers, operates, and grows — creating consistency from end to end.

The Transformation

From where we are to where we're going

Work is done differently across teams

Data is fragmented — no single source of truth

Decisions and ownership are sometimes unclear

Too much time reworking or chasing information

Institutional knowledge is at risk of being lost

Not set up to identify efficiency or growth opportunities

A trusted, owned source of truth for data across the business

Clear, shared processes that people follow consistently

Defined ownership, accountability, and decision rights

Less rework, faster delivery, reduced risk

Organisational IP captured and retained

A foundation for automation, growth, and revenue opportunity

What We're Strengthening

Five pillars of change

Processes

Clear, standard ways of working that everyone follows — reducing guesswork, eliminating variation, and making it easier to onboard, train, and improve over time.

Data

A single, trusted source of truth — with clear ownership, so decisions are based on reliable information and institutional knowledge is captured, not lost.

People

Clear roles, responsibilities, and decision rights — so everyone knows what they own, who to go to, and how their work connects to the bigger picture.

Capability

Confidence to work the right way — through training, support, and tools that help people do their best work consistently and adapt as the business evolves.

Culture

A data-centric, process-driven mindset — where consistent, accountable behaviours are the norm, translated into specific, observable ways of working.

Objectives & Outcomes

What we're driving — and what success enables

Four key objectives that will reshape how Indara operates.

Drive a data-centric culture across the organisation

Shift from fragmented, inconsistent data to a shared culture where data is owned, trusted, and used to drive decisions — across every function.

Trusted decision-making

Consistent reporting

Reduced data rework

Identify data and process ownership to rebuild institutional knowledge

Clarify who owns what — both data and processes — so knowledge is captured, retained, and accessible rather than held in individuals' heads.

Retained organisational IP

Clear accountability

Faster onboarding

Enable operational efficiency, growth, and improved risk management

With consistent processes and trusted data, Indara can identify inefficiencies, spot revenue and growth opportunities, and manage risk more effectively.

Efficiency gains

Revenue opportunities

Improved risk management

Create a sustained architecture that adapts as the business evolves

Build a foundation that isn't static — one that can flex with growth, support automation, and scale as Indara's portfolio and services expand.

Automation readiness

Scalable foundation

Future-proof operations

How We'll Get There

Four steps to one way of working

Step 01

Align

Agree the problem

Step 02

Define

Shape the future

Step 03

Plan

Set the roadmap

Step 04

Deliver

Embed the change

01

Align

Agree the problem and what success looks like. Bring teams together, identify sponsors and key stakeholders, understand resistors, and build a compelling, unified case for change.

Right now, we work in different ways.

This is about working as One.

Indara